Where can I get support for publisher content?

Your instructor may decide to use publisher-based course materials, assignments and tests in your online class. Publishers offer their own comprehensive technical support for these products. If your instructor is unable to assist you, we’ve provided contact information below for your convenience.
If you are unsure about whether or not to purchase an access code for a publisher website, please reach out to your instructor directly. Access codes can not always be returned or refunded.


mcgrawhill logo.pngMcGraw Hill

McGraw Hill’s support site will allow you to contact them for both customer support as well as technical support by phone and email. There are also FAQ/Knowledge-base systems for both systems. There is also a live chat within the Technical Support FAQ.
Website

Customer Support:
Customer Support FAQ Page
Phone: 800-338-3987
Hours of Support (Eastern Time):
Monday – Friday: 8:00 am – 8:00 pm

Tech Support:
Tech Support FAQ Page     FAQ Page with included Live Chat
Phone: 800-331-5094
Hours of Support (Eastern Time):
Sunday: 12:00 pm – 12:00 am
Monday – Thursday: 24 hrs
Friday: 12:00 am – 9:00 pm
Saturday: 10:00 am – 8:00 pm


Cengage

The help and support center offers FAQs, start guides, troubleshooting and user guides, and customer support via a help request system (requires login) or phone.
Help and Support Center     FAQs
Phone Number: 800-354-9706
Hours of Support: Available 24/7


Pearson

Pearson offers an extensive support knowledge-base as well as a help request system.
Knowledge-base Support Website     Online Help Request Site
Hours of Support: Available 24/7


pearson cengage.jpgPearson Cengage /Aplia

This support site will allow you to reach out via chat and through a help request submission form.
Website     FAQ page
Hours of Support (Eastern Time):
Monday – Thursday: 8:30am to 9:00pm
Friday: 8:30am to 6:00pm


WP_Tours.jpgWiley Plus

Wiley Plus offers an FAQ area, live chat, forums, and a email contact system.
Website
Hours of Support: 24/7


macmillan ebook.pngMacMillan Education

MacMillan Education’s support site will allow you to reach out via phone and through a help request submission form (email). They also have a comprehensive knowledge-base.
Website     Knowledge-Base
Phone Number: Available through ticket system
Hours of Support: Available 24/7


webassign.pngWebAssign

The WebAssign support site will allow you to reach out via phone and through a help request submission form. They also offer a comprehensive FAQ area.
Website      FAQ Site
Phone Number: 800-354-9706
Hours of Support: 24/7